Terms & Conditions / Shipping

FatFrank Terms & Conditions / Shipping

Welcome to FATFRANK!

These Terms & Conditions explain the rules for using our website, www.fatfrank.co.za, and purchasing our products. By using our website or placing an order, you agree to these terms, subject to your rights under applicable South African law.

1. Company Information

Brand: FATFRANK

Legal business name: FF CLOTHING GROUP CC

Registration number: 1997/011698/23

Business address: 145 Main Road, Walmer, Gqeberha (Port Elizabeth), Eastern Cape, South Africa

Email: office@fatfrank.co.za

Website: www.fatfrank.co.za

2. Cookies

We use cookies and similar technologies to improve website functionality, remember preferences and understand how customers use our website.

Please refer to our Privacy Policy for information about how cookies and personal information are handled. Where consent is required, we will request it in accordance with applicable requirements.

3. Intellectual Property

Unless otherwise stated, all content on this website, including text, photographs, logos, graphics and designs, belongs to FATFRANK or is used with permission.

You may view or print website content for personal, non-commercial use. You may not reproduce, distribute, sell, rent, sublicense or use our content commercially without written permission from the relevant rights holder.

4. Product Use and Safety

Our footwear and clothing are designed for their stated purposes and intended uses.

FATFRANK footwear is marketed primarily as formal and casual footwear. Unless specifically advertised otherwise, our footwear is not designed or certified as protective footwear for hazardous workplaces or specialised safety applications.

Customers should select products appropriate for their intended activities and follow any care instructions provided.

Nothing in these terms excludes responsibility for products that fail to meet applicable safety or quality requirements or limits any customer rights that cannot lawfully be excluded.

5. Packaging

Our products are packaged to protect them during delivery while keeping packaging practical and minimising unnecessary waste.

Footwear is generally supplied in protective flyer bags with tissue paper. Packaging may vary depending on the product and order.

6. Payments and Payment Security

Payments made through our website are processed by third-party payment providers.

Customers are responsible for selecting an available payment method and providing accurate payment information.
FATFRANK does not directly store full payment card details where these are processed by our payment providers.
Payment-related concerns should be reported to FATFRANK and, where appropriate, to the relevant payment provider.
Direct EFT payment details are available upon request through our official contact channels.

Courier Payments and Fraud Prevention

Courier payments must only be made through our official website or through a payment link issued by FATFRANK via our official communication channels.

FATFRANK will never:

Request additional courier charges after purchase for a first-time delivery, except where a genuine additional charge has been agreed with the customer and is lawfully payable.
Ask customers to pay into a personal bank account or use an unauthorised payment method.
Unexpectedly request additional courier payments without providing a clear explanation.

Additional courier costs may apply when a customer requests an exchange or a change to an address after dispatch, where applicable.

If you receive a suspicious payment request, please verify it by contacting office@fatfrank.co.za before making payment.

Stay safe and beware of scams.

7. Shipping and Delivery

Standard Delivery

Standard delivery is within 12 working days from the day after your order is placed.

The first working day is the working day following the purchase date. Saturdays, Sundays and public holidays are excluded.

Delivery times may vary depending on your location, courier services and circumstances beyond our control. We will make reasonable efforts to communicate significant delays.

Delivery Information

Customers must ensure that delivery details are correct at checkout.
If no PostNet delivery option is selected, the order will be delivered to the address provided at checkout.
Overnight or express delivery depends on the courier service selected. Any quoted delivery timeframe is subject to the courier's terms and service availability.

Changes to Delivery Addresses

If a parcel is already in transit and you request a change of delivery address, the courier may treat this as a redirect or additional delivery.

Where an additional fee applies, we will explain the cost and obtain the necessary payment before arranging the redirect. We will send a payment link through our official channels.

International Deliveries

International courier charges are payable through our website or another official payment method confirmed by FATFRANK.

Customers are responsible for applicable import duties, customs charges, taxes and tariffs imposed by the destination country, unless otherwise stated or required by law.

Once a parcel has been handed to the courier, customers may contact the courier directly regarding delivery preferences. FATFRANK will assist with delivery issues where reasonably possible and will continue to meet any applicable obligations as the seller.

8. Sales via Email and Social Media

Sales communicated by email are subject to product availability and order confirmation.
Social media promotions are subject to their stated terms, dates and stock availability.
Promotions may be ended, extended or changed for future purchases, subject to commitments already made to customers and applicable law.
Special promotional conditions will be communicated with the relevant offer.

9. Gift Vouchers

FATFRANK gift vouchers are subject to the following conditions:

Gift vouchers are valid for three years from the date of issue, or for a longer period where agreed.
Vouchers are available in R50 denominations, subject to availability.
Vouchers may be used across multiple transactions until the available balance is exhausted.
Vouchers may be used towards higher-value purchases, with the customer paying any difference.
Vouchers are redeemable on www.fatfrank.co.za unless otherwise stated.
Sign-up discounts, such as 10% offers, do not apply to gift voucher purchases unless expressly stated.
Gift vouchers cannot be exchanged for cash except where required by law.
Promotional restrictions may apply to voucher purchases where these are clearly disclosed. Existing voucher balances will not be removed solely because a promotion is running.

Any dispute regarding a gift voucher will be handled fairly and in accordance with applicable law.

10. Links to Other Websites

Our website may contain links to third-party websites for convenience.

FATFRANK does not control the content or privacy practices of external websites and is not responsible for their independent content or services.

Third-party websites should be reviewed in accordance with their own terms and privacy policies.

11. Website Content

We make reasonable efforts to keep website information, product descriptions, images and prices accurate and up to date.

Colours and appearances may vary slightly depending on screen settings, materials and production processes. Such variations do not remove a customer's rights where a product is materially different from its description or fails to meet applicable legal requirements.

If you identify an error on our website, please contact us so that we can investigate and correct it where necessary.

12. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate and reliable website information.

To the extent permitted by South African law, FATFRANK will not be liable for indirect or consequential losses arising from the use of our website.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and any liability that cannot lawfully be excluded.

13. Returns, Refunds and Defective Items

Our Returns & Exchanges Policy sets out the conditions for voluntary returns and exchanges and is available on our website.

Faulty or Defective Products

If you believe that a product is faulty or defective, please contact office@fatfrank.co.za with your order number, a description of the issue and photographs where possible.

We encourage customers to report problems promptly so that we can assess them efficiently. However, failure to report a problem within a particular number of hours or days will not automatically remove any statutory rights.

Qualifying defective goods may be returned within six months of delivery, at the supplier's risk and expense. Depending on the circumstances and applicable law, the customer may be entitled to a repair, replacement or refund.

Our footwear is intended primarily for formal and casual use unless otherwise specified. Normal wear and tear, accidental damage, misuse and failure to follow reasonable care instructions may be relevant when assessing a claim, but do not automatically determine whether a product is defective.

Nothing in our returns policy removes any rights customers have under applicable South African law.

14. Privacy and Personal Information

FATFRANK handles personal information in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

We may process personal information for legitimate business purposes, including:

Processing and delivering orders.
Managing payments, returns and customer enquiries.
Providing order updates and customer support.
Maintaining business records and meeting legal obligations.
Sending marketing communications where permitted.
Sending abandoned-cart reminders where permitted and subject to applicable requirements.

We take reasonable steps to protect personal information against unauthorised access, loss or misuse.

Customers may exercise their applicable rights regarding their personal information, including requesting access or correction and, where applicable, objecting to certain processing or withdrawing consent.

Please refer to our Privacy Policy for further information about the information we collect, how we use it, and how to contact us regarding privacy matters.

15. Changes to These Terms

FATFRANK may update these Terms & Conditions from time to time.

Updated terms will be published on our website and will apply to future use and transactions, subject to applicable law. Changes will not retrospectively remove rights or alter existing agreements where this is not permitted by law.

16. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the Republic of South Africa.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly.

Nothing in these terms prevents a customer from exercising any legal rights or remedies available under South African law.

17. Contact Us

For questions about these Terms & Conditions, orders, payments, delivery or product-related enquiries, please contact:

FATFRANK

Legal business name: FF CLOTHING GROUP CC

Registration number: 1997/011698/23

Email: office@fatfrank.co.za

Website: www.fatfrank.co.za

Business address: 145 Main Road, Walmer, Gqeberha (Port Elizabeth), Eastern Cape, South Africa