Privacy Policy

FatFrank Privacy Policy

At FATFRANK, operated by FF CLOTHING GROUP CC, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.fatfrank.co.za, place an order, contact us or interact with our marketing communications.

1. Who We Are

Brand: FATFRANK

Legal business name: FF CLOTHING GROUP CC

Registration number: 1997/011698/23

Business address: 145 Main Road, Walmer, Gqeberha (Port Elizabeth), Eastern Cape, South Africa

Email: office@fatfrank.co.za

Website: www.fatfrank.co.za

For the purposes of POPIA, FF CLOTHING GROUP CC is responsible for determining how and why personal information is processed in connection with our business.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal details: Your name and surname.
Contact details: Email address, telephone number and delivery or billing address.
Order information: Products purchased, sizes, order history, returns, exchanges and delivery preferences.
Payment information: Payment status, transaction references and relevant payment records. Payments may be processed by third-party payment providers.
Customer communications: Information you provide when contacting us by email, telephone, social media or other channels.
Website information: IP address, device information, browser type, website activity and cookie information, where collected.
Marketing preferences: Your subscription status, marketing preferences and interactions with our promotional communications.

We aim to collect only information that is reasonably necessary for the purposes explained in this policy.

3. How We Collect Your Information

We may collect personal information when you:

Create an account or place an order on our website.
Subscribe to our newsletter or promotional communications.
Request information about our products.
Contact us with a question, complaint, return or exchange request.
Interact with our website, advertisements, cookies or analytics tools.
Participate in a promotion, competition or customer survey.

We may also receive relevant information from payment providers, delivery companies and other service providers involved in fulfilling your order.

4. Why We Use Your Information

We process personal information for legitimate and specific business purposes, including:

Processing and confirming orders.
Receiving and verifying payments.
Arranging delivery and communicating tracking information.
Handling returns, refunds, exchanges and complaints.
Responding to customer enquiries.
Maintaining accounting, tax and business records.
Preventing fraud and protecting our website.
Improving our products, services and website.
Sending order-related updates and service communications.
Sending marketing communications where permitted by law.
Sending abandoned-cart reminders where permitted and subject to applicable requirements.
Meeting our legal and regulatory obligations.

We process personal information on an appropriate lawful basis, such as fulfilling a contract, complying with a legal obligation, pursuing a legitimate interest where permitted, or obtaining consent where required.

5. Marketing Communications

We may send you information about FATFRANK products, promotions, launches and special offers where permitted by law.

Where consent is required, we will obtain it before sending direct marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link provided in the email or by contacting us at office@fatfrank.co.za.

Unsubscribing from marketing communications will not prevent us from sending essential messages about an existing order, payment, delivery or customer service request.

We will handle abandoned-cart reminders and other marketing activities in accordance with applicable direct marketing and privacy requirements.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Keep the website functioning correctly.
Remember preferences and shopping cart information.
Understand how visitors use our website.
Improve website performance and customer experience.
Support advertising and marketing activities where permitted.

Some cookies may be provided by third-party services, such as analytics, advertising or e-commerce tools.

You may be able to manage cookies through your browser settings or any cookie preferences provided on our website. Disabling certain cookies may affect website functionality.

Where consent is required for a particular use of cookies or tracking technologies, we will request consent as required.

7. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and provide our services, including:

Payment processors and payment service providers.
Courier and delivery companies.
Website hosting and e-commerce providers.
Email, newsletter and customer communication platforms.
Analytics and advertising providers, where applicable.
Accountants, auditors, legal advisers and professional service providers.
Government authorities or law enforcement agencies where disclosure is required or permitted by law.

Service providers who process personal information on our behalf must be subject to appropriate confidentiality and security obligations.

We only share information that is reasonably necessary for the relevant purpose, subject to applicable law.

8. International Transfers

Some of our website, payment, analytics, email or marketing service providers may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer meets applicable legal requirements, including the relevant protections required by POPIA.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include access controls, password protection, secure service providers and appropriate security procedures.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If a security compromise occurs that triggers legal notification requirements, we will notify the Information Regulator and affected individuals as required by law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes and meeting legal obligations.

Certain transaction, accounting and tax records may need to be retained for periods prescribed by law.

When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it securely.

11. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion or destruction of information where legally permitted.
Object to certain processing of your personal information.
Object to direct marketing communications.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator if you believe your personal information has been handled unlawfully.

To exercise your rights, contact us at office@fatfrank.co.za. We may need to verify your identity before responding.

Certain information may need to be retained where required by law or where another lawful basis for retention applies.

12. Children's Personal Information

Our website is intended for customers who are legally able to make purchases or who are using the website with appropriate parental or guardian involvement.

We do not knowingly collect children's personal information without the necessary legal authority or consent where required.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal obligations.

The updated version will be published on www.fatfrank.co.za, together with the revised date where appropriate.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact:

FATFRANK – FF CLOTHING GROUP CC

Email: office@fatfrank.co.za

Website: www.fatfrank.co.za

Business address: 145 Main Road, Walmer, Gqeberha (Port Elizabeth), Eastern Cape, South Africa

16. Information Regulator

If you are dissatisfied with how we handle your personal information, you may contact the Information Regulator of South Africa through its official website:

Website: https://inforegulator.org.za/

The Information Regulator is responsible for overseeing compliance with POPIA and handling relevant privacy complaints.